Legal

Terms and Conditions

Eye Safe (Rider Module)

Terms and Conditions

Version 2.0                                                                                                                                                             16 January 2019

 

Section 1 – Introduction

  1. These Terms and Conditions apply to the use of Your Eye Safe Account.
  2. Eye Safe is a taxi aggregator, a booking service and a services marketplace providing Riders with a platform from which they can contract with Partner Driver and/or PHV Operators to obtain Taxi Services.
  3. Eye Safe does not provide Taxi Services itself but instead provides a medium through which Riders may obtain Taxi Services.
  4. By accepting these Terms and Conditions, You acknowledge that Eye Safe is a software provider providing a platform on which Riders can be connected to Partner Drivers and / or PHV Operators for the purpose of obtaining Taxi Services.
  5. Eye Safe’s Services are to be used by individuals over 18 years of age.
  6. Minors between the ages of 14 to 17 years old may only take part in rides when in the company of a parent, guardian or responsible adult is 18 years old or above and who has legally registered to use Eye Safe’s Platform and Services.
  7. Eye Safe reserve the right to amend and review these Terms and Conditions as they see fit.

Section 2 – Definitions

  1. We”, “Us” ,“Our” and “Eye Safe”: Eye Safe Ltd, a company incorporated and registered in England and Wales with company number 10410930 and with its registered main office being at Finchley Mews, Finchley Road, Grays Essex, RM17.
  2. “You” and “Your”: A Rider who creates an account to access and utilise the E-Hailing And Taxi Aggregator provided by Eye Safe through the Eye Safe Platform.
  3. Booking Fee: The fee to Riders that might be charged on behalf of a Partner Driver or PHV Operator, every time they request a Taxi Service.
  4. Business: A sole trader, partnership firm or limited company.
  5. Cancellation Fee: The fee charged for cancelling a Taxi Service where (1) the Rider has booked a Taxi Service, the cancellation fee shall be calculated as 20% of the total fare estimate or (2) the Rider has booked a PHV Operator Taxi Service, the cancellation fee shall be that determined by the PHV Operator.
  6. ETA: Estimated Time of Arrival both for the Taxi Service to arrive to the pick-up point and throughout the ride to the arrival to drop off point.
  7. Eyes: Eyes are tokens that can be used to pay for trips on the Eye Safe Platform and whose value will be equivalent of 1 Eye = 1 Pound Sterling.
  8. Eye Safe Account: An account that has been opened with Eye Safe by a User which allows him/her to use our Services.
  9. Eye Safe App: Any of the mobile application modules through which Riders, You and PHV Operators access the Eye Safe Platform.
  10. Eye Safe Platform: Any part of the Eye Safe App ecosystem provided by Eye Safe to deliver the Service. This includes the set of smart phone and tablet computer applications, the kiosks and the web-based applications.
  11. Eye Safe website: eyesafe.london and any other websites which may be added in the future.
  12. Future Booking: The booking of a Taxi Service for pick-up at some time in the future, including any time from 30 mins plus (i.e. in 30 minutes or in 1 hours or in 3 days).
  13. Hackney Carriage Driver: Any driver who is licensed as a Hackney Carriage and who through use of the Eye Safe Platform can access, accept and complete a Taxi Service which has been requested by a Rider.
  14. Immediate Booking: The booking of a Taxi Service for immediate pick-up (i.e. not a booking for some point in the future).
  15. Navigation Route: The suggested journey provided by the Partner Driver and/or PHV Operator.
  16. Partner Driver: Any private hire driver who is registered with a PHV Operator or Hackney Carriage Driver and who through use of the Eye Safe Platform can access, accept and complete a Ride which has been requested by a Rider.
  17. PHV Operator: Any licensed taxi operator, through whom a Partner Driver provides their services and who is authorised to utilise Eye Safe’s Platform as a PHV Operator to access to its Services including its the pool of Riders.
  18. Ride: The provision of a particular ride by either a Partner Driver or PHV Operator to a Rider.
  19. Rider: Any individual or any business / organisation who creates an account to access and use Taxi Services provided through the Eye Safe Platform.
  1. Services: The provision of taxi aggregation, taxi E-hailing and taxi booking services via the Eye Safe Platform for the purpose of permitting Riders, Partner Drivers and PHV Operators to connect for the purposes of obtaining and providing Taxi Services.
  2. Taxi Services: The provision of transportation services by either a Partner Driver or PHV Operator to a Rider.
  1. User: Any individual or any business / organisation who creates an account and uses the Services via the Eye Safe Platform.

Section 3 – Use of Services

  1. The Eye Safe Platform is provided to You solely for the purpose of accessing the Services and therefore should not be used for other purposes.
  2. Upon logging in to the Eye Safe App, You will be able to send a signal to Partner Drivers and PHV Operators when You require a Ride. If Partner Drivers or PHV Operators are in the vicinity and are available to provide a Ride, You will receive a pool of estimated quotes for the cost of the Ride. These quotes may be for the immediate performance of the Rides or for the future provision of the Rides. If You accept a quote, You will be able to contact the Partner Driver or PHV Operator to arrange the Ride. You will be able to see the Partner Driver’s location and You will be able to see them navigate towards the pick-up point. Following pick-up, You will then be able to see the Navigation Route to the destination point. You will have the freedom to instruct the Partner Driver to select a different route from the Navigation Route in order to reach the destination point but note that this may incur higher or lower fees (see Section 9). We will collect the final fees on behalf of the PHV Operator and the partner Drivers.
  3. You shall not contact Driver Partners and/or PHV Operators for reasons other than for the performance of Taxi Services. If You are found to be irresponsibly using Partner Drivers and/or PHV Operators personal data, Eye Safe reserve the right to remove You from the Eye Safe Platform.
  4. The Eye Safe Platform is protected by copyright and remains the property of Eye Safe at all times.
  5. Eye Safe reserve the right to undertake legal action if a User is found to have infringed the copyright protections which are granted to the software by the Copyright, Designs and Patents of Act 1988 and the Intellectual Property Act of 2014.
  6. Eye Safe reserve the right to revoke Your access to the Eye Safe Platform, including Eye Safe App and the Eye Safe Services at its absolute discretion. This may include where You have breached these Terms and Conditions or where Eye Safe takes the view that Your conduct is unacceptable.

Section 4 – Warranties

  1. You warrant that the information You have provided to Eye Safe (whether relating to Your own identity, to a family member or to a business) is true and accurate.
  2. You warrant to pay any financial obligations incurred through use of the Eye Safe Platform including those relating to the provision of Taxi Services.
  3. You warrant that You will not provide, pass and/or transfer copyright protected details of the Eye Safe Platform, Eye Safe App and its Services and content to any third parties.

Section 5 – Account Types

  1. There are three types of accounts for Riders as follows:-
    • Individual Account: An Eye Safe Account which is created and used by You for Your use of the Eye Safe Platform from which Taxi Services can be obtained.
    • Family Account: An Eye Safe Account which is created by You for Your use and that of other family members. If family members are authorised by You, they can order Taxi Services on Your account. You are responsible for the payment Taxi Services if family members use Your account. This type of account provides an option for You to set up:
      • Predetermined Taxi Services allowances.
      • Spending limits per family member.

In addition, You will be able to receive trip related information and the location of family members whilst using the Taxi Services.

  • Business Account: An Eye Safe Account which is created and used by a Business to access the Eye Safe Platform and Services. The Eye Safe Platform offers a facility to link Business Accounts to Your Eye Safe Account for the booking of Taxi Services. This permits Your associated Business to set a predetermined limit which can be billed to a specific company bank account.

Section 6 – General Terms of Service

  1. Eye Safe is to be used solely as a platform to identify quotes and arrange bookings with Partner Drivers and PHV Operators by providing contact details.
  2. The quotes that are provided when You contact the Partner Drivers and/or PHV Operators through the Eye Safe Platform shall represent the estimated cost of the ride being offered, subject to the Rider changing the Navigation Route, selecting different “add on” options and selecting particular types of Vehicles/Services which suit their needs.
  3. When You select a Ride, You will enter into a separate agreement with the Partner Driver and/or PHV Operator and will be subject to their terms and conditions.

Section 7 – Types of Vehicles and Types of Services

  1. You will be able to request the following types of vehicles to perform their Taxi Services:
    • Standard: These vehicles will be standard private hire vehicles.
    • Taxi: These vehicles will be Hackney Carriage vehicles.
    • Premium: These vehicles will provide a high-end service in luxury cars.
    • Executive: These vehicles will be models that are larger vehicles and that provide a higher level of comfort.
  2. You will also be able to request Taxi Services from these different categories:
    • MEye Share: You will be able to make bookings where You will be able to share vehicles and the cost for the ride with fellow passengers travelling in the same direction.
    • MEye Lady: Female Riders will be able make bookings for services that are driven specifically by female Partner Drivers.
    • MEye XL: You will be able to order this Service when You require the vehicle to be spacious, to be able to carry a larger number of passengers or, if required, to also transport luggage.
    • MEye Eco: You will be able to order this Service when You prefer the vehicle to be a hybrid or electric vehicle.
  3. You will also be able to request the following add-ons to Your Taxi Services:
    • Extra Space for Luggage.
    • Pet Friendly.
    • Child Seats.
    • Wheelchair Accessible.
    • In ride WiFi.
  4. Eye Safe gives no guarantee that any of the types of Vehicles, Services or add-ons identified in this Section 7 will be available to Riders.

Section 8 – Payments

  1. You agree to pay for a Ride either by using Eyes or credit/debit card. If you have set up a preferred payment method (i.e. credit card, debit card or Eye credit), you shall be charged for a Ride through that preferred payment method unless you request otherwise. We are collecting the fees on behalf of the PHV Operators and our Partner Drivers and in accordance with our payment integrator Stripe.(https://stripe.com/payment-terms/legal)
  2. If You wish to pay by cash, You will be required to pay the Partner Driver in cash immediately when You arrive at Your destination.
  3. You can purchase “Eyes” to pay for future rides or allocate them to a connected Business Account or Family Account. Eye Safe may send occasionally promotional codes to be redeemed into Eyes. These codes will be valid until the expiration date stated therein.
  4. You will be able to book rides using Your available Eye balance if it is sufficient to cover the cost of the total estimated fare for the ride. If it is not, You will be required to top up Your account to an amount that covers the estimated fare or pay for that ride with an associated credit/debit card.
  5. “Eyes” purchased are non-refundable and may only be used to pay for a Ride with Partner Drivers or PHV Operators signed up to the Eye Safe Platform.

Section 9 – Price Displayed Terms of service

    1. The price quoted and displayed when booking a Ride will be an estimated price, calculated using the per-mile / price-per-minute formula rate provided by the individual Partner Driver or PHV Operator which You select.
    2. The price quoted and displayed when booking a Ride may increase if You select optional add-on products identified in Section 7.
    3. The price quoted will provide an estimated overall price which will be subject to clause 52 and 54.
    4. You acknowledge, understand and accept that requests for the Partner Driver to perform the ride in a manner different from the Navigation Route (i.e. adding additional stops, requiring the driver to wait parked, changing the overall mileage of the trip and making the driver wait for long periods of time), may incur additional charges which were not otherwise accounted for in the original estimated quote.
    5. You will be charged a non-refundable Booking Fee every time You request a Ride.
    6. You acknowledge, understand and accept that when you ride with a Hackney Carriage Partner Driver, the final price for the ride will be the one showed by the taximeter in accordance to the local authority’s regulations. The driver will be able to add the final fare, additional fare (toll fees, congestion charges, airport fees, soiling charges). The final fare might be different from the estimated fare showed in your quotation at the beginning of the ride.

Section 10 – Cancellation policies and fees

  1. When booking a Ride, You shall be able to cancel the booking subject to this Section 10.
  2. Under any circumstances, if You cancel a Ride, You will be charged a Cancellation Fee.
  3. If You cancel an Immediate Booking, You will be able to cancel the booking up to but not including 2 minutes (i.e. 1 minutes 59 seconds) without incurring a Cancellation Fee (but note that the Booking Fee will still be charged as per clause 57). If You cancel the booking 2 minutes or later, You will charged a Cancellation Fee.
  4. If You cancel a Future Booking, You will be able to cancel the booking up to but not including 20% of the time until pick up (i.e. if pick up is in 1 hour, You will have up to but not including 20% of 1 hour – 11 minutes, 59 seconds – to cancel the booking) without incurring a Cancellation Fee (but note that the Booking Fee will still be charged as per clause 57). If You cancel the booking after 20% of the time until pick up, You will be charged a Cancellation Fee.
  5. The Cancellation Fee will be charged to Your preferred method of payment method.
  6. If, when You are charged a Cancellation Fee, You do not have either an allocated card payment method or an Eyes credit balance, You will be required to either add a card payment method or top up Your Eyes credit balance to pay the outstanding balance. Until You pay the outstanding balance, Your Eye Safe Account will be suspended. When a new payment method has been added to the App the outstanding balance will be automatically charged.

Section 11 – Child Seats

  1. If You order a Ride and You require child seats, You are advised to pre-book a Ride at least 4 hours in advance so as to ensure that the necessary arrangements can be made. Eye Safe make no guarantee that Partner Drivers or PHV Operators will be able to provide vehicles with child seats.
  2. If You travel with children, You will need to bear in mind that You will need to book a Ride that has a child seat as per statutory requirements.
  3. If You travel with children, You will be responsible for the safety of the child throughout Your use of the Ride and for fitting and securing the child in the seat.

Section 12 – Termination of Eye Safe Accounts

  1. By accepting these Terms and Conditions You warrant that You will use Your Eye Safe Account in a manner that is both responsible and compliant with the law. This means that:
    • You may not provide access to Your personal account to any other persons or third parties.
    • Your use of the Eye Safe Platform will not involve the transportation of any unlawful, dangerous and/or hazardous materials or goods.
    • You will not intentionally cause any injury or damage, either to the vehicle or the Partner Driver, while using the Eye Safe Platform.
    • If You fail to provide a proof of identity to confirm that You are the owner of the Eye Safe Account from which the ride was booked, Eye Safe retain the right, at their absolute discretion, to block access to Your Eye Safe Account.
  2. Eye Safe reserves the right to revoke the access to Your Eye Safe Account if it finds it is being used in breach of these Terms and Conditions.
  3. You may terminate your Eye Safe Account by giving us notice in writing at any time. You will remain responsible for any liabilities relating to matters prior to termination.

 Section 13 – Loyalty Scheme (MEye Rank)

  1. You shall be entitled to participate in Eye Safe’s Loyalty Scheme/Reward Programme when you spend money on the Eye Safe App and undertake Eye Safe App improvement actions such as reporting issues, rating Partner Drivers / PHV Operators and providing feedback.
  2. After reaching certain thresholds, will allow You to unlock benefits and promotions available under different ranks.
  3. You will be able to see the benefits available on Your Eye Safe Account under the MEye Rank tab. Your benefits will be based on Your current rank.
  4. The above may be subject to changes at any time as determined by Eye Safe in their absolute discretion.

Section 14 – Eye Safe Support

74.  When using Eye Safe, You will be able to contact the following support channels to deal with any issues relating to Your use of Your Eye Safe Account, Services and Taxi Services. This may include:

    • Circumstances whereby You cannot find Your Partner Driver when making a booking. In this case, you will be allowed to message the Partner Driver or PHV Operator through the Eye Safe App to clarify the pick-up location.
    • Circumstances whereby You cancel a Ride. You will be able to do so on your Eye Safe Account and reviewing Your booking. Depending on the conditions in which this cancellation occurs, You may be charged a Cancellation Fee (see Section 10 for further information).
    • If You encounter a software problem, You should contact the Eye Safe support team on support@eyesafe.london or through their official social media channels (Twitter and Facebook).

Section 15 – Privacy Policy

75.  You agree to the Terms and Conditions of the Privacy Policy document in addition to these Terms and Conditions.

Section 16 – Limitation of Liability

  1. Eye Safe shall not be liable to Riders for:
    • Any theft or loss of their property or another person’s property during a Ride booked and accepted through Eye Safe.
    • Any booking of a Ride that has not been accepted.
    • Any losses that could not have been reasonably expected from the breach or negligence of these Terms and Conditions.
    • Any loss, cost, damage, expenses or liabilities suffered by any person other than the Rider, resulting from the Rider’s use of Eye Safe.
    • Any losses, costs, damages, expenses or liabilities that result from the Rider using Eye Safe, (including loss of revenue, profits, opportunity, employment or business) regardless of such liabilities being or not being reasonably expected to result from Eye Safe’s negligence or breach of these Terms and Conditions.
    • Any loss, cost, damage, expense or liability that affects the Rider resulting from the use of Eye Safe Services.
  2. Eye Safe does not exclude or limit in any way their liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

Section 17 – Taxi Services Regulatory Compliance

  1. Your Taxi Services via Eye Safe are provided by Partner Drivers and PHV Operators who possess the required licenses and licensing requirements to perform the Service under the Private Hire Vehicles Act of 1998, the London Hackney Carriages Act of 1843, the London Cab Order of 1934, the Local Government (Miscellaneous Provisions) Act of 1976 and with other related local government regulations with their respective amendments as appropriate.

Privacy Policy

Eye Safe Privacy Policy

Version 2.0                                                                                                                                                               16 January 2019

 

 

Section 1 – Introduction

  1. This Privacy Policy applies to all users who use the Eye Safe Platform.
  2. This Privacy Policy is put in place to ensure the protection and proper handling of the personal data and the privacy of the users of Eye Safe and its related services.
  3. The Eye Safe platforms uses cookies but when they are not necessary for the delivery of the Services we will ask users to give explicit consent for their use when they first create an account.
  4. You will be able to access, view and edit the Eye Safe Service privacy permissions by going to Your device settings and selecting the permissions granted and by accessing the Privacy Settings Section of your Eye Safe Account.
  5. Eye Safe reserve the right to amend and review this Privacy Policy as they see fit.

Section 2 – Definitions

  1. We”, “Us” ,“Our” and “Eye Safe”: Eye Safe Ltd, a company incorporated and registered in England and Wales with company number 10410930 and with its registered main office being at Finchley Mews, Finchley Road, Grays Essex, RM17.
  2. “You” and “Your”: Any individual or any business / organisation who creates an account and uses the Services via the Eye Safe Platform.
  3. Account Data: Data collected as part of the setting up and maintenance of the Eye Safe account, including Your user name, email address, telephone number, age and the name, address of Your employer and/or Your next of kin, Your taxi licence plate and Your taxi/private hire licence number dependent upon the type of account you are using.
  4. Correspondence Data: Data collected from the interactions You have with Eye Safe customer service representatives and from any correspondence You have with Eye Safe in general and may include the content of the correspondence and the metadata linked to the exchange.
  1.  Enquiry Data: Data submitted to Eye Safe during an enquiry about their Services.
  2.  Eye Safe Account: An account that has been opened with Eye Safe by You which allows You to use the Eye Safe Services.
  3.  Eye Safe App: Any of the mobile application modules through which You can access the Eye Safe Platform.
  4.  Eye Safe Platform: Any part of the Eye Safe App ecosystem provided by Eye Safe to deliver the Service. This includes the set of smart phone and tablet computer applications, the kiosks and the web-based applications.
  5.  Eye Safe website: www.eyesafe.london and any other websites which may be added in the future.
  6.  Hackney Carriage Driver: Any private hire driver who is licensed as a Hackney Carriage and who through use of the Eye Safe Platform can access, accept and complete a Taxi Service which has been requested by a Rider.
  7.  Notification Data: Data You provide when You accept notifications to be sent to You by email, smartphone pop-up notification, text message and newsletters.
  8.  Partner Driver: Any private hire driver who is registered with a PHV Operator or Hackney Carriage Driver and who through use of the Eye Safe Platform can access, accept and complete a ride which has been requested by a Rider.
  9. PHV Operator: Any licensed taxi operator, through whom a Partner Driver provides their services and who is authorised to utilise Eye Safe’s Platform as a PHV Operator to access to its Services including its the pool of Riders.
  10.  Profile Data: Data collected when You create an Eye Safe Account, including Your name, address, bank details, telephone number, email address, Your profile picture, gender, date of birth and employer details.
  11.  Rider: Any individual or any business / organisation who creates an account to access and use Taxi Services provided through the Eye Safe Platform.
  12.  Services: The provision of taxi aggregation, taxi E-hailing and taxi booking services via the Eye Safe Platform for the purpose of permitting Riders, Partner Drivers and PHV Operators to connect for the purposes of obtaining and providing Taxi Services.
  13.  Taxi Service: The provision of a particular ride by either a Partner Driver or PHV Operator to a Rider.  
  14.  Taxi Services: The provision of transportation services by either a Partner Driver or PHV Operator to a Rider.
  15.  Transaction Data: Data collected from bookings of Partner Drivers and / or PHV Operators, including Your name and identification details, payment details and the details of the transaction.
  16.  Usage Data: Data collected by Your use of the Eye Safe Platform and Services and may include Your IP (Internet Protocol) address, the model of the smartphone You are using to connect to the Services, the operating system Your devices are running on, the web browser used to access the Eye Safe web page, the way You navigate through the Eye Safe Platforms, the frequency and length of Your use of the Eye Safe App and Services, the length of the rides taken, the number of rides during a certain period, the most frequent places You ride to and from, and the ratings given to and by Riders, Partner Drivers and PHV Operators.
  17.  User: Any individual or any business / organisation who creates an account and uses the Services via the Eye Safe Platform.

Section 3 – How we use Users personal data

  1. In this section We describe:
    • The general categories of personal data that Eye Safe process when You create an Eye Safe Account.
    • The source of some specific data categories that Eye Safe may not have been obtained directly from You but that are necessary for the effective delivery of the Services;
    • The purposes and reasons for the processing of Your personal data;
    • The legal basis for processing Your personal data; and
    • The period of time for which Eye Safe may hold Your personal data under regular conditions.
  2. Eye Safe may process the Usage Data regarding the way You use the Eye Safe App, Eye Safe Platform, Services and website. Eye Safe obtain this data through the Eye Safe Platform analytics tools.
  3. Eye Safe may process the Account Data You provide when first creating Your account. Eye Safe obtain this data through Your accounts, Your family account, and/or Your employer depending on the type of Eye Safe Account You may be utilising. This data is processed to operate the Eye Safe Platform, provide You with Eye Safe’s Platform and Services, maintaining the security on the Eye Safe Platform, the systems and Eye Safe’s customers prior, during and after the Service takes place, maintaining back-ups of the Eye Safe databases and communicating with You in an appropriate manner.
  4. Eye Safe may process the Profile Data provided to them when You complete Your account profile. This data is needed to approve Your ability to use Your Eye Safe Account and to further review and ensure the proper use of the Services by all the parties involved. Eye Safe may process the Enquiry Data found in any enquiry submitted to Eye Safe about their Services.
  5. Eye Safe may process Transaction Data regarding the transactions linked to the Taxi Services provided by Partner Drivers and PHV Operators. This data may be processed to ensure the proper delivery of the contracted services and to maintain accurate records of those transactions.
  6. Eye Safe may process the Notification Data You provide when You accept notifications to be sent to You by email, smartphone pop-up notification, text message and newsletters. This data may be processed to tailor the notifications that You receive when using the Services. You will be asked for permission for the notifications to be sent to them. You will be asked about how You prefer the notifications to be sent to You and You will be able to discharge yourself from receiving notifications any time by going to the privacy settings in Your Eye Safe Account.
  7. Eye Safe may process Correspondence Data from the interactions You have with Eye Safe customer service representatives and from any correspondence You have with Eye Safe in general. This data may include the content of the correspondence and the metadata linked to the exchange. Eye Safe will obtain this metadata from contact forms and the customer service/customer management software. Eye Safe may process this data to be able to communicate with You effectively and for record keeping.
  8. All of the above, namely Usage Data, Profile Data, Transaction Data, Notification Data, Correspondence Data, are processed under the legal basis of it being required to perform a contract between You and Eye Safe for the provision of the Services. This data may be processed under the legal basis of our legitimate interests, namely the proper administration of the Eye Safe website, business and the safety of the Service.
  9. Eye Safe may process any of the personal data categories stated in this policy when needed to:-
    • Establish, exercise and defend a set of legal claims whether in court proceedings or in out of court conciliations.
    • To acquire insurance coverage and risk management.
    • Receive professional advice aimed at protecting Eye Safe’s interests.
    • Comply with statutory obligations.

Section 4 – Providing your data to others

  1. Eye Safe may share Riders and Partner Drivers’ personal data with each other and PHV Operators to perform the Services and Taxi Services.
  2. Eye Safe may share Your personal data with members of any of Eye Safe’s subsidiaries to allow You to use their services wherever the Eye Safe platforms operate. Information about the different companies that make up the Eye Safe group and the countries in which Eye Safe operates can be found at london/about.
  3. Eye Safe may share Your personal data with insurers and/or professional advisors where it is necessary for insurance protection, risk management, and the establishment, processing and resolution of legal claims.
  4. Eye Safe may share parts of Your Eye Safe Account, profile and service data with other Users to provide them with User locations and estimated time of arrival to a specific destination at their request and with their specific consent to do so.
  5. The data regarding the financial transactions made through the Eye Safe Website, Eye Safe Platform and when using our Services, may be shared with Eye Safe’s payment service provider, Stripe Inc. and with the issuer of the credit/debit card used. This data will only be shared with them when it is necessary for the processing of payments, the dealing of complaints and inquiries about the payments and handling/processing/issuing refunds where and when appropriate. For further information on the privacy policies of our providers refer to https://stripe.com/gb/privacy.
  6. Eye Safe may share Your personal data when You have a need to do so to be compliant with statutory and legal obligations. Eye Safe may also disclose Your personal data when it is necessary as regards dealing appropriately with legal claims which may, from time to time, arise.
  7. Eye Safe may hold Your personal data for as long as You have an Eye Safe Account and thereafter where deemed necessary to comply with legal obligations.
  8. Eye Safe may share Your personal data with members of the emergency services when You activate the Eye Safe Platform’s panic button. This may include sharing Your personal details, service provider details and location details. These details will be provided to protect Your interests.

Section 5 – International and Cross-Border Data Transfers

  1. Eye Safe may be required to provide access to Your data to certain third parties who provide Eye Safe with services that support the running and maintenance of the Services. Some of those third parties include:-
    • Amazon Web Services who provide Eye Safe with their servers.
    • Google and Google Maps who Eye Safe use for their Application Programming Interface (API) to access their maps and position Users globally.
    • Google, Google Ads and Google Analytics who Eye Safe use for their services for cookies, website traffic analytics and search engine positioning.
    • Up2Date Software who provide Eye Safe with software development and maintenance.
    • Zoho Corporation who provide Eye Safe with Customer Relationship Management, Customer Support Management, Social Media Management and Business Analytics Management Software.

Section 6 – Use of Cookies

  1. Cookies are small text files (data files) that the Eye Safe website or the services provided by other companies put on Your computers. The information helps Eye Safe to improve Your experience when using the Eye Safe Website. Many of Eye Safe’s cookies are deleted when You close the Eye Safe Website browser. None of Eye Safe’s cookies contain any of Your personal information.
  2. Your use of the website constitutes Your acceptance to use cookies in this manner.
  3. If You are not happy with the use of cookies in this way, You should either terminate Your use of the website, change the settings on Your web browser so as not to accept cookies from https://www.eyesafe.london or use the web browser’s anonymous browsing setting (this is called ‘Incognito’ in Google Chrome, ‘InPrivate’ in Internet Explorer and ‘Private Browsing’ in Firefox). For more information on cookies, how to control the use of them and how to browse the internet anonymously visit the All About Cookies website.
  4. If You choose to decline cookies, Eye Safe will not provide technical support to You if You then encounter issues with using of the Eye Safe website.
  5. Cookies set by the Eye Safe Website are called “first party cookies”. Cookies set by parties other than Eye Safe are called “third party cookies”. First party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognize Your computer both when it visits the website in question and when it visits certain other websites.
  6. Cookies might be used for the following purposes:-
    • To enable certain functions.
    • To provide analytics.
    • To store your preferences.
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.eyesafe.london

First party

1-2 years Functional
ci_session First party, persistent and session session Functional

 

  1. Session Cookies: Eye Safe use a number of session cookies to provide functionality including, but not limited to, remembering who You are when You log to the website, to identify You when You move from one Eye Safe system to another, to greet You by name on screen when You log in, to optimize the effectiveness of the Eye Safe web servers. Eye Safe consider these cookies to be strictly necessary for the secure and efficient operation of the website and all of its pages/posts and to make Your experience of using them easier and quicker. If these cookies are blocked or disabled, then much of the functionality of the Eye Safe systems will be broken.

52.      Persistent Cookies: Eye Safe use a number of persistent cookies to provide functionality including, but not limited to, returning You back to the point where You were logged in, to show Your content You had looked at on a previous visit to make it easier to find it again, to make sure You are only invited to complete a web survey occasionally and that You don’t see alerts or messages repeatedly during a single web visit. If these cookies are blocked or disabled then the Eye Safe systems will still be usable, but Your experience will be severely degraded.

53.      Google Services Cookies: This cookie is used on a small number of pages on the Eye Safe website to track the effectiveness of Google Ads (AdWords), Google Analytics and Google Console.

54.      Social network Cookies: Some pages on the Eye Safe website contain social network ‘share’ or ‘like’ buttons. The social network may set a cookie (or cookies) on their PC when they click on one of these buttons. In order to implement these buttons, Eye Safe use the code which is hosted by the relevant social network. If You are a member of some of these networks, Eye Safe may use this code to track that You have visited the Eye Safe website. The Eye Safe website does not control these cookies or the underlying code. You should check the privacy statement of the relevant social network before clicking them and / or to find out how they track their members’ behavior using these elements and how to opt out of this functionality.

  1. Monitoring and review of the policy: Eye Safe will annually review the working of this policy.

Section 7 – Your rights as a data subject

  1. Under the General Data Protection Regulation (EU 2016/679), You have the following rights regarding their personal data being processed by Eye Safe:
    • Description, explanation and copies of Your data: You have the right to request Eye Safe to provide an explanation and description of the information Eye Safe has from You and the way Eye Safe are using that information.
    • Correction of data: You have the right to request the correction of any data Eye Safe may hold which You believe to be inaccurate.
    • Deletion: You have the right to request the data Eye Safe hold on You and of Your account. Nonetheless, Eye Safe may retain part of Your data on their servers after closure of Your account to comply with legal obligations.
    • File a complaint: You, as a data subject, have the right to file a complaint to the Information Commissioners Office regarding Your data, but Eye Safe would appreciate if Users contact them directly in order to resolve disputes internally.
  2. To exercise the rights above, please contact Eye Safe through privacy@eyesafe.london or through certified mail to our registered office: Eyesafe Ltd, Finchley Mews, Finchley Road, Grays Essex, RM17 6RG.

Section 8 – Contact information

  1. The data controller for Users is Eye Safe Ltd housed at Finchley Mews, Finchley Road, Grays Essex, RM17 6RG.
  2. You can contact Eye Safe at privacy@eyesafe.london or by post or mail at Finchley Mews, Finchley Road, Grays Essex, RM17 6R for any enquiry You have in relation to Your privacy preferences and if You require us to resolve any issues or disputes You may have with Your data.